Refund policy

At Tu Herencia Co., we take pride in the quality and uniqueness of every piece we create. All sales are final — we do not accept returns, exchanges, or offer refunds once an order has been placed.

We encourage you to review all product details, sizing charts, and descriptions carefully before making your purchase. If you have any questions before ordering, contact us at customerhelp@tuherenciaco.com and we’ll be happy to assist.

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Damages and Issues

While all sales are final, your satisfaction matters to us. Please inspect your order upon arrival and contact us immediately at tuherenciaco@gmail.com if:

• You received the wrong item, or

• The item is defective or damaged upon delivery

If approved, we will arrange a replacement or store credit at our discretion.

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Non-Returnable Items

Because all sales are final, the following items are non-returnable under any circumstances:

• Sale or discounted merchandise

• Gift cards

• Custom or made-to-order products

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Thank you for supporting Tu Herencia Co. Every purchase helps us continue our mission of celebrating heritage and culture through quality apparel.