Shipping policy

Shipping Policy

Last updated: August 11, 2025

1. Processing & Fulfillment Timeline

  • All Tu Herencia Co sales are pre-sale orders unless otherwise stated.

  • Orders are produced after purchase and typically take 2–3 weeks to be fulfilled before shipping.

  • Fulfillment times may vary during peak seasons, special launches, or due to supplier delays.

  • You will receive an email notification with tracking information once your order has shipped.

2. Shipping Rates & Methods

  • Shipping rates are calculated at checkout based on weight, size, and destination.

  • We currently ship within the United States only.

  • All orders are shipped via trusted carriers such as USPS, UPS, or FedEx.

  • Expedited shipping may be available for certain products at an additional cost.

3. Delivery Estimates

  • Standard shipping typically takes 3–7 business days after your order has been fulfilled.

  • Expedited shipping (if available) may take 1–3 business days after fulfillment.

  • Delivery times are estimates provided by the carrier and are not guaranteed.

4. Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • Tracking updates are provided directly by the shipping carrier and may take up to 24 hours to display.

5. Shipping Delays

Tu Herencia Co is not responsible for delays caused by:

  • Carrier issues (e.g., USPS, UPS, FedEx delays)

  • Weather conditions or natural disasters

  • Incorrect shipping information provided by the customer

  • Customs processing (if applicable)

6. Damaged or Lost Packages

  • We are not responsible for items lost, stolen, or damaged in transit.

  • Any claims for loss or damage must be filed directly with the carrier.

  • If you need assistance starting a claim, please contact us at tuherenciaco@gmail.com, and we can provide order details to support your claim.

7. Incorrect Shipping Information

  • Customers are responsible for providing the correct shipping address at checkout.

  • If you realize you entered the wrong address, contact us immediately at tuherenciaco@gmail.com.

  • We cannot guarantee changes once an order is processed. If the package is returned to us, the customer will be responsible for reshipping costs.

8. Pre-Order & Special Release Shipping

  • Pre-order and special release items may have extended fulfillment times beyond the standard 2–3 weeks.

  • Any extended timelines will be clearly stated on the product page before checkout.

9. Contact Us

For any shipping-related questions, contact us at:
📧 customerhelp@tuherenciaco.com